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Return and Exchange Policy:

We offer 100% satisfaction guarantee on all our cartridges and toners up to 90 days from the date of purchase. If your invoice date has passed 90 days we will not be able to honor any return or exchange.

Please keep in mind that shipping charges are not refundable. 

All returns must obtain return authorization. Packages returned without authorization will NOT be processed and will be returned to the sender.

To obtain your return authorization (RMA), please contact us during our business hours:

Monday – Friday 8:00am – 6:00pm EST
Toll Free: 1-
800-344-5577


Defective Cartridges:

If you have a defective cartridge you may return it for a replacement or refund subject to the following guidelines:

- The customer will receive full refund minus our  $7.00 UPS shipping charge
- All cartridges returned as defective will be inspected
- If cartridge is determined non-defective the customer will incur 20% restocking fee

Please contact  our Tech Support or your sales rep before determining if your cartridge is defective.

Please make sure the products you are returning to us were ordered from our company.

Unopened Cartridges / Non-Defective:

All unopened or non-defective cartridges may be returned for a refund subject to the following guidelines:

- Products must be in their original packaging and sellable condition
- 20% restocking fee will be deducted from the order
- $4.95 shipping cost will be deducted from the order

Please make sure the products you are returning to us were ordered from our company.

Restocking fee / Cancellation fee:

The restocking / cancellation fee is to recover some of the cost associated with processing the orders such as shipping and handling, credit card fees and marketing cost.

Cancelling Orders:

A 20% restocking / cancellation fee and $7.00 shipping fee will be applied to cancelled orders.

Exchanges:

- If you changed your printer
- If your printer broke
- If you ordered the wrong cartridges and want to order the right ones, you may do so by following the steps below:

Step 1: cartridges must be unopened and in their original box. Opened cartridges cannot be exchanged.

Step 2: Call customer service to place a new order for the correct cartridges compatible to your printer, so that a new order number is generated and the order is shipped to you immediately.

Step 3: Obtain a return authorization for the unused/unopened cartridges you want to return. 

Step 4: Return the wrong package to us. Upon receipt of your wrong package we will issue a full refund  minus $4.95 shipping charges.

Shipping Charges:

Shipping charges are not refundable except in the event of packing error. 

Orders with free shipping will receive refund for the returned products minus a $7.00 minimum shipping charge.

Refunds:

We need to receive the returned packages before we can issue refunds. If we do not receive your defective cartridges or returned package, we will not be able to issue any refund. Customers are responsible for returning their packages. We are not responsible for lost packages.

Refunds are made in the method in which they were paid. i.e: if a customer used his/her credit card for the purchase, the same credit card will be credited

Please allow 10-15 business day after receipt of your product for the credit to be issued.

Please Note:

For all returns please use the following address:

VM Industries Inc.

3663 Moon Bay Circle

Wellington, FL 33414-8803


Other Important Information:

We are only responsible for products purchased from our company. If products returned to us are not ordered from our company, we will not issue any type of credit and the cartridges will be sent to recycling. Please make sure the products you are returning to us were ordered from our company.

Products returned past our 90-day guarantee will not be eligible for any refund or replacement.


Contact us

Our support hotline is available 24/7.

Phone:800-344-5577

Contact our expert support team!

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